Policies - General

Orders and Deliveries

- Orders should be placed through the B2B store.  If goods cannot be ordered through the B2B store for any reason, then orders should come through email with clearly stated quantities, SKUs and / or full product descriptions as well as any delivery instructions.

Dropshipping

- To maintain the integrity of our wholesale operations, dropshipping is not standard practice for Australian Orchestral Imports Pty Ltd. Exceptions may be made in individual, extenuating circumstances, but must be subject to management approval and only providing the request aligns with our operational capabilities and business values.

Confidentiality

- All Australian Orchestral Imports Pty Ltd pricing and price structures are confidential. Sharing or disseminating this information publicly or privately to other businesses or institutions will result in termination of supply.

Payments

- Payment terms are strictly 30 days. Payments are made through bank transfer or cheque. Any outstandinginvoices may attract a late payment fee and will result in a hold on the account restricting access to ordering.

Marketing/ Product management

- All products supplied by Australian Orchestral Imports Pty Ltd are to be displayed and marketed in favourable terms as per manufacturer/ wholesaler requirements.

- The set up and presentation of Australian Orchestral Imports Pty Ltd products are to adhere to the standards deemed appropriate by Australian Orchestral Imports Pty Ltd.

Termination

- Australian Orchestral Imports Pty Ltd have the right to terminate customer contracts and access of any accounts that are inactive for a period of three months or more.

- Australian Orchestral Imports Pty Ltd will terminate the contract for supply for any client in breach of the aforementioned terms.